Do you remember the best customer service you've ever received? Of course you do! Outstanding customer service creates a memory, and you return because it feels good to be served and appreciated. In this class you will discover how to take your customer service to the next level. You will draft a plan that will create a memory for your customers and keep them coming back time and time again.
This seminar is offered online or in person. The length and topics are tailored to the event and group's needs. Contact us for more information and booking.
Topics in this LIVE seminar:
- The best and the worst
- Make them feel valued and important
- Meet and exceed their expectations
- Soar, don't quack
- Outstanding customer service communication
- Listen with intention
- What to do when things go wrong
- Dealing with unhappy customers
- Managing difficult situations
- Creating WOW moments
Class activities:
- Outline your customers' expectations
- Analyze your image
- Create dynamic phrases
- Design solutions for problems
- Draft your unique customer service plan