Professional Development
Seminars ~ Workshops ~ Lunch & Learns
Meetings ~ Conferences ~ Retreats
Keynotes ~ Break-out Sessions
SPEAKING SERVICES
Speaking services are offered for online, in-person, and hybrid events of all types. Any information listed in the seminars list can be adapted to these formats. These information-packed, result-oriented sessions are interactive and can be workshops. The content can be fit into any timeframe and adapted to the event theme and audience. Handouts and workbooks are optional, depending on the event and topic.
TRAINING SESSIONS
Training sessions tailored to your group or team are offered online, in- person, and hybrid. These sessions include a pre-session planning meeting for tailoring and a post-session next-steps meeting to ensure continued improvement.
These sessions include group interaction to produce idea-sharing and team solution generation. Specific result-oriented techniques and strategies are taught, discussed, and practiced. Participants create action lists and are encouraged to share them with their boss and use them continuously to assist in reaching goals. A 30-day group follow-up session is also an option.
Please call for pricing, availability, and scheduling.
Why You Want to Hire Nicki
Nicki has an impactful style. Her goal is to have a conversation with the audience, all the while demonstrating the techniques she is discussing. She is encouraging, empowering, engaging, and inspiring. She shares methods that have been derived from years of working with audiences across all industries throughout the country.
Nicki clearly explains the details of how to use the techniques and strategies she discusses. Her goal is for the audience to be able to immediately use what they have learned. She encourages them to take notes and create an action list for use after the session. She recommends resources to empower continuous learning.
Nicki talks with the participants about their situations. She asks them questions to have them realize when and how they will apply the tools and techniques being taught. She asks questions to help them brainstorm specific possible solutions to their challenges.
She fuels group discussions in which they share challenges for the group to brainstorm and offer possible solutions. This demonstrates to them the benefit of brainstorming with others. It also uncovers opportunities for partnering and mentoring.
She asks the group to share successes, resources, and methods. Nicki encourages the group to share stories and examples.
Testimonials
Ms. Stevens conducted “all employee customer service training” that she developed specifically for our workforce. The results were immediate and dramatic. She is always well prepared and conducts classes in a way that is not only educational, but is well-orchestrated, relaxed, and entertaining. It is with great enthusiasm and the utmost confidence that I recommend Nicki Stevens.
Nicki well exceeded my expectations for a wonderful staff in-service day. She worked with me to develop an entire day of training for all levels of employees, from the front desk customer service employee to the branch manager. The objective was to provide something for everyone and that is exactly what happened. The presentations were relevant, interesting and most informative. I recommend Nicki Stevens without hesitation to any company desiring to provide that extra “punch” that will inspire and motivate employees to be the very best they can be.
Nicki Stevens has always provided the highest quality training for our organization. Her ability to call on long experience in the corporate world gives her unsurpassed credibility with our employees. She is always willing to customize the curricula to fit our specific needs, whether for our industry or the targeted participants of each course.
Speaking services are offered for online and in-person events of all types. Please contact us for pricing, availability, and booking.