Topics

Communication - The Most Important Thing We Do All Day
The real reason we communicate
Why communication can be difficult
How to use body language, tone of voice, and words to create an impactful message
Listening to fully understand

How Diversity Affects Communication
A close look at diversity’s impact on communication. Realizing how different we all are and opening our minds to the opportunities and benefits variety offers. How to get comfortable with the discomfort of something we've never experienced and don't understand. How to communicate to seek understanding.

Body Language/Tone of Voice/Words
Best use of each
How to combine to create the most impactful message

Active Listening Skills
Why it’s difficult to listen
How to overcome the challenges
Specific tips and techniques
Mindfulness

Passive/Assertive/Aggressive
Understand the difference
When to use each
How to use each

Managing Emotion
How emotion affects communication
Managing emotion to increase credibility and trust
Specific methods
Self-awareness

How to Create a Compelling Professional Image
Why image is important
How it affects our success
Specific components
The BOLD method

Personality Styles
Why it’s a critical tool
How to communicate with each
How to communicate with a mixed group
Why this builds rapport and relationships
How to apply to leadership, customer service, writing, and presentations

Have A Conversation Rather Than a Confrontation
How to stay calm, cool, and collected
Specific body language/tone of voice/words
De-escalation techniques and phrases

Understanding Anger
What anger is based in
What is happening when we become angry
Realizing available options
How to make wise choices
Helping ourselves and others manage anger

Taking Things Seriously Rather Than Personally
How to handle feedback
How to communicate through complaints
How to respond rather than react to putdowns, comments, criticism, gossip, backstabbing, and bullying

Keeping a Positive Attitude
Specific daily methods
Preventing burnout
Getting out of a funk
Staying positive through change and during difficult times
Coping in a negative environment

Building and Maintaining Self-Confidence and Self-Esteem
Maintaining positive self-talk
How to encourage yourself through difficult situations
Constructively evaluating yourself for continuous growth
Re-building self-confidence and self-esteem after a life event

Be a Leader
What is a leader
Why it’s important
Specific behavior
Vital skills
Professional Image

Email Essentials
How to write an email that gets results
Email Etiquette
Guidelines

Preparing for the Impromptu Conversation
How to be ready for a last-minute meeting, being put on the spot during a meeting, bumping into someone, an unexpected phone call, networking events, and social gatherings

How To Engage an In-Person Audience
Tools and techniques
Best practices

How To Engage a Virtual Audience
Tools and techniques
Best practices

Conducting a Productive Meeting

Avoiding Death by PowerPoint
Guidelines and techniques

Step-By-Step Method to Prepare Any Type of Communication
In-person, virtual, phone, or written
Conversation, meeting, presentation, class, email, report, etc.

Take Your Customer Service to The Next Level
Evaluate your current customer service and creatively devise a plan to take it to the next level - no matter how good it it now.

Communicating Effectively with Challenging Customers
How to remain calm, pleasant, and helpful
Maintaining professional body language, tone of voice, and words
Understanding your customer

Develop and Maintain an Effective Employee Development Plan
How to establish an ongoing goal-based system
Determining goals
Options for action items
Set up a schedule
How to introduce to employees as a tremendous benefit

How to Conduct the Performance Evaluation ALL YEAR LONG
Specific actions to take regularly so the annual performance review is just paperwork (and easily put together)

Delegate Effectively and Hold People Accountable
Why we hesitate to delegate
Determine what to delegate and who to delegate to
How to communicate during delegation to hold people accountable
Staying positive in a negative environment

Give Impactful Feedback While Maintaining Positive Relationships
How to give positive feedback regularly
How to communicate suggestions for improvement so they are taken seriously instead of personally

SWOT Analysis
The system is explained and can be administered.
This SWOT tool is designed for individual assessment.
The process boosts self-confidence and self-esteem, targets areas for personal and professional development, determines career paths, and assists in setting goals.
This is a useful method for a manager to get to know employees and is also helpful in understanding issues with an employee or within a team.